Billing

Payment is due at the start of service unless otherwise agreed. Deposits may be required during holidays or special events. Rates may vary based on distance, time, or added stops.

Car Seats

Clients are responsible for providing legally required car seats or boosters for children. Drivers may refuse service if proper child restraints are not available.

Cleaning

A standard ride includes normal wear and use. Excessive spills, bodily fluids, or messes will result in a cleaning fee starting at $100.

Damages

Any damage to the vehicle caused by the passenger or their belongings will be billed to the customer. Charges depend on the repair or replacement cost.

Drugs & Alcohol

No open alcohol containers or drug use is allowed in the vehicle. Service will be refused if a passenger’s behavior creates a safety concern.

Lost Items

Palomares Transportation is not responsible for items left behind, but we will assist in recovering lost belongings when possible. Items not claimed after 30 days are discarded.

Miscellaneous

Driver availability may change due to weather, road closures, or emergencies. Safety decisions are made at the driver’s discretion.

Overages & Wait Times

A 15-minute grace period is included for all pickups. After that, wait time is billed in increments based on the hourly rate.

Passenger Behavior

Respectful behavior is expected at all times. Aggressive, threatening, or unsafe behavior may result in termination of the ride with no refund.

Pick-up/Drop-off Locations

Pickups and drop-offs must be at safe, legal locations. Requests for unsafe or restricted areas may be redirected at the driver’s discretion.

Seating Capacity

Passenger count must not exceed the legal seating capacity of the vehicle. Seat belts are required for all passengers.

Smoking

Smoking or vaping inside the vehicle is not permitted. A $150 fee applies for violations.

Trip Updates

Clients must keep communication open regarding schedule changes, flight delays, or itinerary adjustments. Unreported delays may be treated as no-shows.

User Consent

By using Palomares Transportation's services, including signing up for text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.

You further consent to receive text messages from Palomares Transportation, including transactional and customer service messages. You may opt out of receiving messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.

Opt-out procedures

You may choose to stop receiving promotional text messages from Palomares Transportation at any time. To opt out, simply reply to any text message you receive from us with the word 'STOP' or 'UNSUBSCRIBE.' Once we receive your opt-out request, we will promptly remove your number from our promotional messaging list. Please note that opting out of promotional messages will not affect your ability to receive important service-related communications.

Message frequency and content

By subscribing to Palomares Transportation's text messaging service, you agree to receive updates related to your orders, requests, recent and upcoming trips. Message frequency may vary. Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.

Liability and disclaimers

Palomares Transportation is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Palomares Transportation.

By subscribing to our SMS services, you acknowledge and agree that Palomares Transportation will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an 'as-is' basis without any warranties of any kind, express or implied.

Data Security and information handling

Palomares Transportation is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.

You agree to notify Palomares Transportation immediately of any unauthorized use of your account or any other security breach. Palomares Transportation will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.