Billing
Payment is due at the start of service unless otherwise agreed. Deposits may be required during holidays or special events. Rates may vary based on distance, time, or added stops.
Car Seats
Clients are responsible for providing legally required car seats or boosters for children. Drivers may refuse service if proper child restraints are not available.
Cleaning
A standard ride includes normal wear and use. Excessive spills, bodily fluids, or messes will result in a cleaning fee starting at $100.
Damages
Any damage to the vehicle caused by the passenger or their belongings will be billed to the customer. Charges depend on the repair or replacement cost.
Drugs & Alcohol
No open alcohol containers or drug use is allowed in the vehicle. Service will be refused if a passenger’s behavior creates a safety concern.
Lost Items
Palomares Transportation is not responsible for items left behind, but we will assist in recovering lost belongings when possible. Items not claimed after 30 days are discarded.
Miscellaneous
Driver availability may change due to weather, road closures, or emergencies. Safety decisions are made at the driver’s discretion.
Airport Return / Retrieval Fee
Any request made after passenger drop-off requiring the driver to return to the airport, hotel, venue, or pickup location for forgotten, refused, oversized, or additional items may be subject to a Return / Retrieval Fee starting at $75. Final pricing may increase based on distance traveled, traffic conditions, wait time, parking fees, airport re-entry delays, or additional service time required.
Palomares Transportation will make reasonable efforts to accommodate retrieval requests but cannot guarantee immediate availability.
Overages & Wait Times
A 15-minute grace period is included for all pickups. After that, wait time is billed in increments based on the hourly rate.
Passenger Behavior
Respectful behavior is expected at all times. Aggressive, threatening, or unsafe behavior may result in termination of the ride with no refund.
Pick-up/Drop-off Locations
Pickups and drop-offs must be at safe, legal locations. Requests for unsafe or restricted areas may be redirected at the driver’s discretion.
Seating Capacity
Passenger count must not exceed the legal seating capacity of the vehicle. Seat belts are required for all passengers.
Smoking
Smoking or vaping inside the vehicle is not permitted. A $150 fee applies for violations.
Trip Updates
Clients must keep communication open regarding schedule changes, flight delays, or itinerary adjustments. Unreported delays may be treated as no-shows.
User Consent
By using Palomares Transportation's services, including signing up for text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.
You further consent to receive text messages from Palomares Transportation, including transactional and customer service messages. You may opt out of receiving messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.
Opt-out procedures
You may choose to stop receiving promotional text messages from Palomares Transportation at any time. To opt out, simply reply to any text message you receive from us with the word 'STOP' or 'UNSUBSCRIBE.' Once we receive your opt-out request, we will promptly remove your number from our promotional messaging list. Please note that opting out of promotional messages will not affect your ability to receive important service-related communications.
Message frequency and content
By subscribing to Palomares Transportation's text messaging service, you agree to receive updates related to your orders, requests, recent and upcoming trips. Message frequency may vary. Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.
Liability and disclaimers
Palomares Transportation is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Palomares Transportation.
By subscribing to our SMS services, you acknowledge and agree that Palomares Transportation will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an 'as-is' basis without any warranties of any kind, express or implied.
Data Security and information handling
Palomares Transportation is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.
You agree to notify Palomares Transportation immediately of any unauthorized use of your account or any other security breach. Palomares Transportation will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
Palomares Transportation Terms, Conditions & Messaging Policy
Festival Cancellation Policy
Due to limited availability, scheduling commitments, and high demand during festival weekends and special events, the following cancellation terms apply to all festival-related bookings:
Full Refund
Cancellations made at least five (5) days (120 hours) before the first scheduled pickup time are eligible for a full refund, excluding any non-refundable deposits.
50% Refund
Cancellations made less than five (5) days but more than twenty-four (24) hours before the first scheduled pickup time are eligible for a 50% refund, excluding any non-refundable deposits.
No Refund
Cancellations made within twenty-four (24) hours of the first scheduled pickup time, or failure to appear for scheduled service (“no-show”), are non-refundable.
Deposit Policy
A 50% non-refundable deposit is required to reserve and secure all festival bookings, special event transportation, and high-demand dates. Reservations are not guaranteed until the required deposit has been received.
Billing
Payment is due at the start of service unless otherwise agreed in writing. Deposits may be required during holidays, festivals, or special events. Rates may vary based on distance, duration, wait time, traffic conditions, additional stops, or requested services.
Airport Return / Retrieval Fee
Any request made after passenger drop-off requiring the driver to return to an airport, hotel, venue, or pickup location for forgotten, oversized, refused, or additional items may result in a Return / Retrieval Fee starting at $75. Final pricing may increase based on distance traveled, traffic conditions, wait time, parking fees, airport delays, or additional service time required.
Palomares Transportation will make reasonable efforts to accommodate retrieval requests but cannot guarantee immediate availability.
Overages & Wait Times
A fifteen (15) minute grace period is included for scheduled pickups. Additional wait time may be billed based on the current hourly service rate.
Trip Updates
Clients are responsible for communicating flight delays, schedule changes, itinerary updates, or other transportation-related changes. Failure to communicate delays or changes may be treated as a no-show.
Passenger Conduct & Safety
Respectful and lawful behavior is required at all times. Palomares Transportation reserves the right to refuse or terminate service without refund if a passenger engages in unsafe, illegal, threatening, abusive, intoxicated, or disruptive conduct.
No open alcohol containers, illegal drug use, smoking, or vaping are permitted inside the vehicle.
Smoking & Cleaning Fees
Smoking or vaping inside the vehicle is prohibited. Violations may result in a cleaning and deodorizing fee of no less than $150.
Excessive spills, bodily fluids, stains, or abnormal messes may result in additional cleaning fees starting at $100.
Damages
Customers are financially responsible for any damage caused to the vehicle by themselves, their guests, or their belongings. Charges may include repair costs, replacement costs, loss of service time, cleaning fees, or related expenses.
Car Seats & Child Safety
Clients are responsible for providing all legally required child safety seats, booster seats, or restraints. Drivers may refuse service if proper child restraints are not available.
Seating Capacity
Passenger count may not exceed the legal seating capacity of the vehicle. Seat belts are required for all passengers at all times.
Pick-Up & Drop-Off Locations
Pickups and drop-offs must occur at safe and lawful locations. Drivers may decline or relocate service requests involving unsafe, inaccessible, restricted, or illegal areas.
Lost Items
Palomares Transportation is not responsible for lost, stolen, or forgotten items left in the vehicle. Reasonable efforts will be made to assist with recovery when possible. Unclaimed items may be discarded after thirty (30) days.
Service Limitations & Force Majeure
Driver availability and transportation services may be affected by weather conditions, traffic, road closures, accidents, public events, mechanical issues, emergencies, government actions, or circumstances beyond reasonable control. Safety decisions remain solely at the discretion of Palomares Transportation and its drivers.
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Palomares Transportation Messaging Terms and Conditions
Palomares Transportation uses SMS messaging for customer communication, transportation coordination, scheduling updates, confirmations, customer support, and service-related notifications.
By providing your phone number and communicating with Palomares Transportation, you consent to receive conversational and service-related text messages from Palomares Transportation.
You may opt out of SMS messaging at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you choose to opt in again.
For assistance, reply HELP or contact us directly at [email protected].
Carriers are not responsible for delayed or undelivered messages.
Message and data rates may apply. Message frequency may vary based on customer interaction and transportation service needs. Customers should contact their wireless provider regarding questions about messaging or data charges.
For questions regarding privacy, please refer to this Terms and Privacy page.
Liability Disclaimer
Palomares Transportation is not liable for delays, interruptions, missed appointments, or service disruptions caused by traffic, weather, road conditions, accidents, mechanical failure, public emergencies, customer delays, third-party actions, or circumstances beyond reasonable control.
To the maximum extent permitted by law, Palomares Transportation disclaims liability for indirect, incidental, special, or consequential damages arising from the use of its transportation or messaging services.
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Palomares Transportation Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. By opting into SMS communications from Palomares Transportation, you agree to receive informational text messages regarding:
Message frequency varies based on your interactions and scheduled services.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
For help, reply HELP to any message or contact Palomares Transportation customer support at [email protected] or 760-800-8952.