Palomares Transportation Terms, Conditions & Messaging Policy
Festival Cancellation Policy
Due to limited availability, scheduling commitments, and high demand during festival weekends and special events, the following cancellation terms apply to all festival-related bookings:
Full Refund
Cancellations made at least five (5) days (120 hours) before the first scheduled pickup time are eligible for a full refund, excluding any non-refundable deposits.
50% Refund
Cancellations made less than five (5) days but more than twenty-four (24) hours before the first scheduled pickup time are eligible for a 50% refund, excluding any non-refundable deposits.
No Refund
Cancellations made within twenty-four (24) hours of the first scheduled pickup time, or failure to appear for scheduled service (“no-show”), are non-refundable.
Deposit Policy
A 50% non-refundable deposit is required to reserve and secure all festival bookings, special event transportation, and high-demand dates. Reservations are not guaranteed until the required deposit has been received.
Billing
Payment is due at the start of service unless otherwise agreed in writing. Deposits may be required during holidays, festivals, or special events. Rates may vary based on distance, duration, wait time, traffic conditions, additional stops, or requested services.
Airport Return / Retrieval Fee
Any request made after passenger drop-off requiring the driver to return to an airport, hotel, venue, or pickup location for forgotten, oversized, refused, or additional items may result in a Return / Retrieval Fee starting at $75. Final pricing may increase based on distance traveled, traffic conditions, wait time, parking fees, airport delays, or additional service time required.
Palomares Transportation will make reasonable efforts to accommodate retrieval requests but cannot guarantee immediate availability.
Overages & Wait Times
A fifteen (15) minute grace period is included for scheduled pickups. Additional wait time may be billed based on the current hourly service rate.
Trip Updates
Clients are responsible for communicating flight delays, schedule changes, itinerary updates, or other transportation-related changes. Failure to communicate delays or changes may be treated as a no-show.
Passenger Conduct & Safety
Respectful and lawful behavior is required at all times. Palomares Transportation reserves the right to refuse or terminate service without refund if a passenger engages in unsafe, illegal, threatening, abusive, intoxicated, or disruptive conduct.
No open alcohol containers, illegal drug use, smoking, or vaping are permitted inside the vehicle.
Smoking & Cleaning Fees
Smoking or vaping inside the vehicle is prohibited. Violations may result in a cleaning and deodorizing fee of no less than $150.
Excessive spills, bodily fluids, stains, or abnormal messes may result in additional cleaning fees starting at $100.
Damages
Customers are financially responsible for any damage caused to the vehicle by themselves, their guests, or their belongings. Charges may include repair costs, replacement costs, loss of service time, cleaning fees, or related expenses.
Car Seats & Child Safety
Clients are responsible for providing all legally required child safety seats, booster seats, or restraints. Drivers may refuse service if proper child restraints are not available.
Seating Capacity
Passenger count may not exceed the legal seating capacity of the vehicle. Seat belts are required for all passengers at all times.
Pick-Up & Drop-Off Locations
Pickups and drop-offs must occur at safe and lawful locations. Drivers may decline or relocate service requests involving unsafe, inaccessible, restricted, or illegal areas.
Lost Items
Palomares Transportation is not responsible for lost, stolen, or forgotten items left in the vehicle. Reasonable efforts will be made to assist with recovery when possible. Unclaimed items may be discarded after thirty (30) days.
Service Limitations & Force Majeure
Driver availability and transportation services may be affected by weather conditions, traffic, road closures, accidents, public events, mechanical issues, emergencies, government actions, or circumstances beyond reasonable control. Safety decisions remain solely at the discretion of Palomares Transportation and its drivers.
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Palomares Transportation Messaging Terms and Conditions
Palomares Transportation uses SMS messaging for customer communication, transportation coordination, scheduling updates, confirmations, customer support, and service-related notifications.
By providing your phone number and communicating with Palomares Transportation, you consent to receive conversational and service-related text messages from Palomares Transportation.
You may opt out of SMS messaging at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you choose to opt in again.
For assistance, reply HELP or contact us directly at [email protected].
Carriers are not responsible for delayed or undelivered messages.
Message and data rates may apply. Message frequency may vary based on customer interaction and transportation service needs. Customers should contact their wireless provider regarding questions about messaging or data charges.
For questions regarding privacy, please refer to this Terms and Privacy page.
Liability Disclaimer
Palomares Transportation is not liable for delays, interruptions, missed appointments, or service disruptions caused by traffic, weather, road conditions, accidents, mechanical failure, public emergencies, customer delays, third-party actions, or circumstances beyond reasonable control.
To the maximum extent permitted by law, Palomares Transportation disclaims liability for indirect, incidental, special, or consequential damages arising from the use of its transportation or messaging services.
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Palomares Transportation Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. By opting into SMS communications from Palomares Transportation, you agree to receive informational text messages regarding:
Message frequency varies based on your interactions and scheduled services.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
For help, reply HELP to any message or contact Palomares Transportation customer support at [email protected] or 760-800-8952.